Automated Calls, Surveys and Feedbacks

Extract surveys and feedback via automated phone calls placed to your customers and collate all vital information gathered from surveys for future improvement of services. Enable automated SMS & call blasts, reminders, follow-ups, etc on your system for ease of access and smooth functioning.

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Reduce Cost via Automation

Reduce cost by easily integrating the solution into the existing CRM to automate your workflow and services.

Customized Questions

Our automated call survey system is enriched with precise and customized questions to ensure customer-happiness.

Enhanced Transparency

Get real-time updates on automated calls, surveys and feedback received from your customers on a single digitized platform.

Call Recording and Scheduling

Schedule automated calls that record customer feedback with supreme clarity. Analyze recorded calls for future improvement in your services/products.

Secure and Reliable

To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected.

Hassle-free Process

Knowlarity’s cloud communication solutions are deployed on the cloud and leaves you from the hassle of hardware installment.

Benefits for Automated Calls, Surveys and Feedbacks

Conduct cost-efficient surveys, take faster feedback and gauge customer opinions on a unified engagement platform.

Cloud Solutions for Every Business Needs

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Chatbots/Voicebots

Enable voicebots/ chatbots to proactively collect customer feedback, and carry out surveys.

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Video Communication platform

Launch video interactions with your customers for quick surveys and feedback to measure customer satisfaction rate.

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Speech Analytics

Transcribe all automated outbound calls & extract valuable insights in real-time from received surveys & customer feedback.

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Inbound and Outbound Contact Center

Easily collect customer surveys and feedback via outbound calls with call recording and actionable insights.

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Virtual Number

Collect customer feedback & surveys via local and international virtual numbers with easy CRM integration.

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Tentacle Lead Management

Efficient lead management of calls, feedback and surveys conducted by telecallers with call records and insights analytics reports.

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Messaging

Communicate vital information with clients and customers when needed. Reach out to a wider audience with a higher rate of engagement via automated SMS service.

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Automated Outbound Call

Share questionnaires survey forms links via automated SMS service with clients & customers.

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Number Masking

Hide agent’s contact details while connecting with customers to collect feedback and conducting surveys.

Why Knowlarity

Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.

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Multi-channel Platform

One platform for all communication channels

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CRM Integration

Integrates with all leading CRMs

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Secure & Reliable

Enabling enterprise-grade security for businesses

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Scalable

Expand your business at ease on a smart technology platform without any limitations

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Customized

Customized solutions with quick deployment on cloud

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24x7 Support

Always available for 24x7 support to serve businesses better

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.