Logistics and Delivery

Ensure streamlined communication for delivery executives on the go, timely notifications to customers, personalized calling, automated feedback, surveys and much more. Elevate your logistics and delivery service on an automated omni-channel platform for refined customer experience.

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Enhanced Transparency

Get real-time updates on the inventory status just by processing automated calls to customers in standard operational procedures.

Automated Call Rescheduling

Delivery executives can communicate in real-time with customers and reschedule calls in case a customer missed a call from the delivery agent.

Sticky Agent Concept

Customer calls are routed and patched to the agent who has contacted the same customer previously based on the contact details to ensure a comfortable customer experience.

Keyword Spotting

Identify the positive and negative customer sentiments via keyword spotting and people intelligence to reduce unhappy customers into happy ones.

Secure and Reliable

To ensure the confidentiality of your sales and leads data, our databases are highly secured and protected.

Seamless Integration

End-to-end cloud customer experience management ensuring secured and reliable service to deliver enhanced customer experience.

Benefits for Logistics and Delivery

Track every order in real-time and keep your customers updated and offer seamless customer interaction.

Cloud Solutions for Every Business Needs

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Inbound and Outbound Contact Center

Cloud based inbound & outbound contact center enables logistics & delivery providers to offer enhanced customer service.

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Speech Analytics

Transcribe all customer calls to instantly detect the logistics/delivery related phrases/keywords/queries of customers.

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Video Communication Platform

By launching instant video calls customers can connect with delivery executives to share directions.

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Virtual Number

Enable location based virtual business numbers to track & monitor logistics/delivery related customers calls for better call management.

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Tentacle Lead Management

Telecallers can efficiently place calls from anywhere to the customers to share logistics/delivery related updates.

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Messaging

Send logistics/delivery related tracking updates via automated messaging services.

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Automated Outbound Call

Send personalized greetings to customers along with courier tracking updates & more.

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Number Masking

Mask delivery agents' contact details when they connect with your customers & vice versa.

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Toll Free Number

Integrate an advanced toll free solution to supercharge customer engagement with easy to remember 1800 numbers.

Why Knowlarity

Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.

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Multi-channel Platform

One platform for all communication channels

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CRM Integration

Integrates with all leading CRMs

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Secure & Reliable

Enabling enterprise-grade security for businesses

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Scalable

Expand your business at ease on a smart technology platform without any limitations

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Customized

Customized solutions with quick deployment on cloud

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24x7 Support

Always available for 24x7 support to serve businesses better

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.