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What is the Softphone Landing Solution (MPLS)?

With a Contact Centre Softphone, enable your users to make voice or telephone calls using just the internet, without the use of mobile phones or fixed telephone lines to offer high-quality communication even in low network coverage areas. This solution complies with DOT and TRAI regulations including local PBX, call detail record (CDR) information, and remote work regulations.

Benefits of SoftPhone Landing Solution

Transition into the world of convenience and superior communication with SoftPhone Landing Solution for Contact Centres

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Cost-Effective

A one-stop solution that is low on CapEx and OpEx

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Fail-Safe Connectivity

Stay connected in low coverage areas with only internet

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Scalable as per your needs

Flexible plans as per operational requirements

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Better Voice Quality

Experience high-quality communication over VoIP

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Remote Work Capabilities

Enable remote work and collaboration between teams on cloud

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Agent’s Performance Insights

Track and record conversations between agent and customer to gain deeper insights and analyze agents performance

Features of SoftPhone Landing Solution

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Secured and Protected

Robust Security on a VPN and remote access to users

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Call Centre Metrics

Custom filters to gauge performance and gather insights

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No Equipment Required

Only Laptop, Internet and a headset

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Call Control

Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time

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Real-time calls dashboard

View Interactions in real time to call whisper, barge and snoop-in to enhance customer interactions

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Superior Voice Quality

Crystal clear voice quality with all call functionalities

SoftPhone Landing Solution Use Cases

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

General Manager, HMIL (Hyundai)

Vikas Ranjan

Vikas Ranjan

AGM, SMC Global

Ria Pandit

Ria Pandit

Lead Digital Analytics, MG Motors

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What are the different product options under the Softphone Landing Solution plans?downArrow
There are 2 options – Inbound Unlimited plan and Inbound & outbound(C2C) unlimited plan.
What will be the connectivity option with Clients under the Softphone Landing Solution plans?downArrow
MPLS Connectivity till Customer Premises (P2P).
Who will manage the customer site feasibility? downArrow
Knowlarity Infra Team will manage the customer site feasibility.
Who will provide the VPN Services for WFH users? downArrow
VPN services will be managed/arranged by the End Customer.
Can customers make outbound calls from Softphone? downArrow
No. The outbound call will be done via SR UI or through Knowlarity Click to Call (C2C) API.
If a customer has subscribed to anInbound CC+C2C unlimited Softphone calling plan, then can they make OBD?downArrow
If a customer is taking IBD CC Unlimited, then the customer will not be able to use OBD CC. He may technically use OBD from SR, however, customers are prohibited to use OBD. Any usage of OBD will be billed extra.
When is the outbound CC Softphone landing solution expected?downArrow
It's under development and may take the next 1-2 Months.
Softphone Landing Solution is available under all solutions?downArrow
Presently for Inbound CC & C2C only.
Can customers misuse Softphone Call Landing Solution and make calls to more agents than allowed?downArrow
Agent registration will be managed by setting the max number of permissible users from the SR-Admin panel at the time of solution delivery. Ex: if a Customer has taken a licence of 30 users and is using 2 SR plans under 1 account then we will set max Agent count as 31 (30 users + 1 Admin) for any 1 plan and hence the Customer will only be able to add 30 users in their SR panel.
What is the minimum bandwidth required for 1 Agent?downArrow
We recommend 100 kbps per user as minimum bandwidth to ensure clear voice clarity.
Can we give this plan on SR UI downArrow
Yes. We will give IBD CC and C2C unlimited plans on SR.
Is there any limitation on clusters/telco for Softphone Landing?downArrow
Yes. Only Bangalore and Delhi
Softphone landing available on promotional lines (140 lines)downArrow
Yes.
What is the TAT for an agent change request given to Knowlarity?downArrow
Currently, the Agent whitelisting process is manual, however by the time we start delivering MPLS solutions to Customers we will automate Agent whitelisting, where Agent SIP ID will be automatically whitelisted as soon as it is added/updated/deleted from the SR panel either through the UI or through API.
Can our existing customer migrate to the Softphone landing plan?downArrow
Yes, the customer can migrate. However, if the customer is using an OBD and normal IBD solution, we may need to provide a new user-id to the customer.
Can I proactively pitch Softphone landing plans to any existing customer?downArrow
Please pitch where it is an MRR upgrade
Can customer integrate their CRM as well if the customer is taking Tentacle?downArrow
We will NOT do any third-party integration. This can be discussed on a case by case basis.
Can a customer integrate their CRM as well if the customer is taking Inbound + C2C Plan?downArrow
No. Integration can be discussed on a case by case basis Charges (OTSC or rental) for third party integrations will be extra.
GOT MORE QUESTIONS
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